Our Refund Policy
Reservations are held with cash, traveller’s checks, or a major credit card. We HIGHLY recommend making a reservation. Many tourists have spent a lot of money and vacation time only to arrive in Kelowna and find that we have no space available for the time they are here. We are a small business in a small city – we do not overbook. Please make your reservations early. We are unable to reserve tours, excursions, or places on a boat until we receive full payment in advance. Reservations are taken on a first-come, first-served basis.
When you make a reservation with us, it’s a reservation. That means this is a contractual commitment to both yourself and our company. If you book a group, boat, theme-tour, scuba dive, fishing excursion, whatever, we will tell other people inquiring for your dates “Not Available.” It’s 100% guaranteed. For that reason, any cancellations within 48 hours (forfeiture of deposit or full payment if fully paid in advance). 48 hours or more prior to excursion date – 100% refund and also NO SHOWS, NO REFUND.
In the event of bad weather we will cancel all tours/activities, and, of course, there will no charge to you. You will be given the choice of rescheduling or a full refund. Our experienced staff will determine when the weather prohibits a safe, enjoyable trip.
The most common and easy way of reserving your tour(s) is by calling our office at 250-859-4187 and using your Visa or Mastercard. You can also use our extremely safe and secure “Book-Now” feature on our website. It is Norton Secured and verified by VeriSign and we respond right away with your confirmation, It’s that simple.
Our COVID19 Cancellation Insurance
Due to popular demand, we have added the option of purchasing the COVID19 cancellation insurance to all tours for a very affordable price. When you purchase this option it gives you the ability to bypass our regular reservations policy above and cancel within TWO HOURS of your departure time and receive a FULL REFUND. The refund is put back on your card that you purchased the tour with and does take up to 5 working days to show.
***This policy is non-refundable