Thank you to everyone writing us and all the kind thoughts during this challenging time for us and our community.
While we understand that many news broadcasters are working diligently to provide accurate information, it’s important to note that some news outlets tend to exaggerate certain issues. For instance, there has been misinformation regarding boating on Lake Okanagan. The lake, spanning over 100 kilometers in length with more than half of it under clear skies, remains a safe place for recreational activities such as boating. It is entirely possible to enjoy a leisurely afternoon on the lake without interfering with the planes and helicopters engaged in firefighting efforts. Most of these operations take place in the northern part of the lake. We mention this to clarify the situation, as inaccuracies have led to an unfortunate increase in cancellations, which is a cause for concern.
As we navigate not only the challenges posed by the fires but also the survival of our business, we genuinely appreciate your understanding of the circumstances. We want all our guests to feel completely secure during their holiday experience. If you are considering canceling your reservation, please know that we are more than willing to issue a full refund to the original payment method used for the booking.
However, as an option for a refund, we would like to extend a special offer to you and all our valued customers who are facing similar concerns. We would like to provide you with a Gift Card for the value of your purchased tour PLUS an additional one hour added on that comes with no expiration date. This additional hour, valued at over $350.00, can also be shared with others as a thoughtful present. Rest assured that the process is simple: within 24 hours of accepting our offer, you will receive the gift card via email. This versatile card can be applied to any of our products or tours and can be used across multiple transactions until its value is depleted.
Using the gift card is a breeze. Just visit our website, select the tour of your choice, input the gift card code, and you’re all set. Of course, if you need any assistance or would like us to manage the booking for you, our team is readily available to help.
We appreciate your consideration of this offer and look forward to the possibility of welcoming you back soon. The situation can evolve significantly within a week, and we remain hopeful for positive changes.
