Our Policy For Tour Cancellations, Cancellation Insurance and Refunds
Reservations are held with cash, traveller’s checks, or a major credit card. We HIGHLY recommend making a reservation. Many tourists have spent a lot of money and vacation time only to arrive in Kelowna and find that we have no space available for the time they are here. We are a small business in a small city – we do not overbook. Please make your reservations early. We are unable to reserve tours, excursions, or places on a boat until we receive full payment in advance. Reservations are taken on a first-come, first-served basis.
When you make a reservation with us, it’s a reservation. That means this is a contractual commitment to both yourself and our company. If you book a group, boat, theme-tour, scuba dive, fishing excursion, whatever, we will tell other people inquiring for your dates “Not Available.” It’s 100% guaranteed. For that reason, any cancellations within 48 hours (forfeiture of deposit or full payment if fully paid in advance).
48 hours or more prior to excursion date – 100% refund and also NO SHOWS, NO REFUND.
If we feel that conditions are not safe due to wind, lightning, or the forecast calling for an 80% chance of rain, we may have to cancel the tour with options for another day that is available. If we don’t have availability, or you can not do another day, we then offer a gift card for the full amount that does not expire and is fully transferable. Note that customers can cancel a tour as long as it’s outside of the 48-hour window of your departure time.
Note: Our boats are pretty well equipped in cases where we might have some rain showers. The Harris pontoon has a full enclosure and Serendipity has a pretty decent extendable roof.
If you purchased the cancellation policy then that window for cancellation is 2 hours.
The most common and easy way of reserving your tour(s) is by calling our office at 250-859-4187 and using your Visa or Mastercard. You can also use our extremely safe and secure “Book-Now” feature on our website. It is Norton Secured and verified by VeriSign and we respond right away with your confirmation, It’s that simple.
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Luxury Lake Tours Cancelation Policy
Two years ago the world was hit with Covid 19 and tourism took a serious hit. What we did was take the steps to protect our guests and offer a program in case they needed to cancel on short notice. That’s when the idea of creating an insurance-type policy so you could cancel your tour without being charged for late cancellation. Ever since its introduction, it’s been a huge hit with customers and because of this, we have implemented the policy full-time for the years to come.
Now your hard-earned money is protected.
Now you can cancel your tour just two hours prior to your tour’s departure time and still receive a full refund (less the fee paid for the policy). Our normal policy that is standard in the industry is outside of 48 hours of the tour’s departure time. No cancellations inside of that time or you could forfeit your fees paid.
How does our cancellation policy work when not purchased?
As mentioned above there are no cancellations within the 48 hours of departure unless it is cancelled by us. This can happen when foul weather hits or an incident occurs that is not within our control, in this case, a few options are given.
- We offer you another day, if you can not do another day then we offer a full refund to a coupon that has NO EXPIRARY.
- Failing that we may offer a refund less handling/credit card fees, which will be around 15% to 20% of what you paid.
- In rare circumstances that prevent the cancellation charges, then we may offer a full refund.
We are open 7 days a week and open on holidays.
Kelowna is the “Gem of British Columbia” and we look forward to making your vacation the best ever!
Our Reservations Policy
Reservations are held with cash, traveller’s checks, or a major credit card. We HIGHLY recommend making a reservation. Many tourists have spent a lot of money and vacation time only to arrive in Kelowna and find that we have no space available for the time they are here. We are a small business in a small city – we do not overbook. Please make your reservations early. We are unable to reserve tours, excursions, or places on a boat until we receive full payment in advance. Reservations are taken on a first-come, first-served basis.
When you make a reservation with us, it’s a reservation. That means this is a contractual commitment to both yourself and our company. If you book a group, boat, theme-tour, scuba dive, fishing excursion, whatever, we will tell other people inquiring for your dates “Not Available.” It’s 100% guaranteed. For that reason, any cancellations within 48 hours (forfeiture of deposit or full payment if fully paid in advance). 48 hours or more prior to excursion date – 100% refund and also NO SHOWS, NO REFUND.
In the event of bad weather we will cancel all tours/activities, and, of course, there will no charge to you. You will be given the choice of rescheduling or a full refund. Our experienced staff will determine when the weather prohibits a safe, enjoyable trip.
The most common and easy way of reserving your tour(s) is by calling our office at 250-859-4187 and using your Visa or Mastercard. You can also use our extremely safe and secure “Book-Now” feature on our website. It is Norton Secured and verified by VeriSign and we respond right away with your confirmation, It’s that simple.
